eWebDeveloperServices.com

Las Vegas Nevada
Cell: (562)444-5130
Email Address: ERICSHOTBOX@GMAIL.COM

OBJECTIVE: At this time my career objective is to gain skill and experienced working with technologies in the field of cyber security. I have years of experience in IT support for desktops, laptops, printers and entry level network support. I also hold certifications in severs, network and printers. I am seeking a position in system admin side of cyber security as well as network support side.

BACKGROUND: My experience to perform the required task of MSP IT support tech would come from my listed years of experience in IT support and related IT certifications. I also have current Windows/Linux system admin experience in the form of a virtual network lab where I focus my studies on all things related to disaster recovery & security. I build this virtual lab on the VirtualBox platform and I have this copy of the lab on Google cloud, AWS cloud and also my laptop. The virtual lab is a mixed environment of Linux and windows, 2 windows domain servers, 2 windows workstations, 1 self hosted web hosting server on Linux, 1 Jitsi self hosted web conference stream server on Linux, OpenEMR medical billing software on linux, and a virtual firewall separating the 2 domains. In building this lab I have so far experienced and gained skill in the following:

WINDOW / LINUX VIRTUALBOX NETWORK LAB on Google and AWS cloud

1. Install applications and services to run on docker system using Portainer.io docker gui on Linux.
2. Utilize ChatGPT AI to write Linux python scripts to automate tasks assist in installing and configuring web apps
3. Install and configure Linux Workstations, Windows 2022 server and Windows 10 Pro workstations VM instances as a network using Active directory, DNS, and DHCP services to manage authentications of workstation and other resources and also to delegate group policies of firewall settings and event log forwarding.
4. Administer task on the Google cloud compute dashboard to build a network of virtual machines, configure firewall settings, set bucket storage options to upload and download files such as custom .VDI images.
5. Configure remote desktop access and ssh to connect to google cloud Vms from a physical local computer.
6. Using command line to build web applications on Linux/Debian based operating systems. These applications required installing and configuring firewall settings, Apache, MYSQL,PHP, and SSL
7. Troubleshoot basic network connection between all computers of domains
8. Configure backups from server such as the Active directory file to backup to a separate VM in the network.
9. Install Virtualbox and build virtualbox Vm network within a single Google Cloud VM.

CERTIFICATIONS: CISCO CCNA, MICROSOFT MCP SERVER, COMPTIA A+, COMPTIA NETWORK+, COMPTIA SERVER+, Hewlett-Packard Laser Printer

EXPERIENCE:

01/16/11 WordPress Developer / Online Seller / Delivery Gig Worker

Present Pursued entrepreneurship as a WordPress Developer and digital marketer as well as delivery driver gig work for Uber, Uber eats, and Roadie delivery service. As a developer I acquired and maintained a small client base. My duties were completing client request ranging from full website builds, to repairs / maintainnence. In addition I am an e-commerce seller using the Ebay platform also utilizing online marketing skills to sell from my personal e-commerce website.

EXPERIENCE:

11/25/06 RSI HOME PRODUCTS – Anaheim – Helpdesk/Systems Analyst

01/16/11 Hired as part of Corporate IT helpdesk support team supporting onsite and out of state offices in a Windows/As400 environment supporting areas of:

HELPDESK/Desktop support: Administering accounts using Active Directory, troubleshoot and resolve network printing, application and Outlook e-mail issues, also lite JDE administration, troubleshoot and configure Citrix connection from client to server. Provide support Intermec scanning & labeling system using PM4i thermal label printers and intermec . Administer user phone accounts and phone configurations using Cisco Call Manager 4.1 and Cisco Unity Voicemail 4.2.

Wireless support: Assisted in wireless upgrade project involving configurations of Cisco 1242 access points on a 4400 series Cisco controller. Configured and supported Cisco 7921 wireless phones and Motorola MC9090 wireless scanners with access to layer 2 switches for observation and troubleshooting.

04/07/05 SIEMENS BUSINESS SERVICES – Irvine – Second Level Technician

11/24/06 (continued employment – location change). Hardware\software break-fix config\install tech in a health care environment at Edwards Life Sciences. Worked with network team on for project move of 100 servers.

Support a campus of 2000 users performing installs and hardware\software break fix of Dell laptops and desktops running XP O/S, configure Lotus Notes version 6.5, imagining threw network using Ghost version 8, configure wireless connection on both laptop and desktops, install and configure applications on Compaq Ipaq PDA’s, configure and synch calendar schedules between Palm Pilot PDA and laptops, scheduling appointments with users using Altiris ticketing software and shipping and receiving of replacement parts.

11/15/04 SIEMENS BUSINESS SERVICES – Los Angeles – Second Level Technician

04/06/05 Accepted Background clearance – Hardware Break fix technician, in a banking environment at Capital Group in downtown L.A. supporting a campus of 2000 users providing hardware support of various IBM laptops, desktops and HP laptops and printers, running on a Novel/Windows 2000 environment. Duties included determining hardware vs. software issues, troubleshooting, identifying and replacing of defective parts. Other duties included scheduling appointments with user, managing tickets using Remedy version 4, also shipping and receiving of parts.

12/07/03 Raytheon – El Segundo – install and break fix tech (contract)

08/25/04 Accepted Background clearance – Configuration\installation\break-fix tech for secured government campus of 20,000 users on Novell based system using Windows Professional 2000/XP O/S and Lotus Notes email software. Duties included user data backup, imaging, Lotus note email configuration, network printing configuration, setting appointments with users, updating and closing service tickets using E-services program

12/31/01 Atlanticstreamline – Santa Monica – Network Administrator (contract)

02/07/02 Administrator of small Nt Based network, with mix of 98 and  XP environment, managed  and configured DSL and T1 connection, configured Nt user and Outlook email accounts, configure network printing, IP addressing,  as  well  as resolving various printing  and software issues.

09/02/00 Xerox – El Segundo, California – hardware field tech (contract)

12/19/01 Accepted Background clearance – Hardware repair, configuring, and upgrading for Dell, Compaq, and IBM laptops and desktops, also troubleshooting and repairing various models of Hewllet Packard printers. Duties also include ordering and Shipping of parts and managing and schedualing repair appointments

08/10/00 Hughes – El Segundo, California – Install Technician (contract)

09/01/00 Accepted Background clearance – Installation configuration tech. Rollout of about five to six workstations Per day, on a Novell server & NT client workstation. Duties involved back Ups of user data, TCP/IP, IPX/SPX Configurations, CPU, Bios & Palm Pilot configurations, installations of software such as Oracle and Sybase database programs using WinInstalll, Novell printer and network drive mapping, Creating & modifying user profiles, extensive troubleshooting of workstation network connections and software performance on Lotus notes. Duties also included schedualing oppointments with user updating and closing tickets with REMS Vantage program.

06/09/99 Manpower -North Long beach, California – PC Technician (contract)

06/20/00 Technician responsible for installing and configuring small Manpower

office of five networked Win95/98 workstations and one HP printer on a Lan Lite network system. Duties included re-imaging, installing and configuring software such as Lotus Notes and Power Base, many various trouble shooting of network connectivity between hub and router ports

and testing T1 and dial backup connectivity.

11/22/99 Honda – Torrance, California – Install Config. Engineer (contract)

05/18/00 Team member of installation and configuration engineers of Compucom. Performed configurations on Dell and Toshiba laptops and Compaq desktops involving ghost imaging, software and hardware installation on a WAN with approximately 5000 users, using WINDOWS 95/98 OS,OFFICE 95, LOTUS NOTES, BANYON VINES and NT networking. Configure workstations for access to UNIX database with TELNET and DB2. Performed workstation rollout involving network connectivity, trouble shooting, file backups, and configure workstations for local and network printing with on site and helpdesk Tech support for users.

2/10/99 Pac Bell – Southern California – Network Support Tech (contract)

7/15/99 Team member of Southern California Pac Bell system upgrade rollout from Compaq 5133 Deskpro to Dell Pentium GX1 Optiplex with proprietary NT Workstation operating system, Performed upgrade rollout procedure in a WAN invironment of approximately 4000 users, involving uploading and downloading of files, configure TCP/IP for static or DHCP, protocol binding, ad groups to domains, set up local administrative accounts, configure network printers for workstations, add application builds to the workstations using Config Tool, performed network bounce procedures and troubleshooting. )

10/03/98 MANPOWER EMC – Irvine, California – Support Technician (contract)

1/25/99 Team member of NOS migration project rolling out Compaq computers by migrating from Banyon Vines to Microsoft Windows NT on laptops and desktop workstations, Performed quality assurance processes for Y2K compliance. Assisted in technical support for users unfamiliar with Microsoft Windows NT, setting up local and network printers, applications training and level 1 support.

MANPWOER Southern California Edison, California – Support Technician

Team member of Y2k roll out for data processing, data analyses using NetCenses program.

MANPOWER –Unisys – Whittier, California – Support Technician (contract)

Team member of nation-wide roll out of Microsoft Windows NT Workstations, utilizing software utilized for social security benefits, Installed pre-configured PCs with Microsoft Windows NT 4.0 Workstation, Microsoft Office 95 and proprietary software, Performed network testing expectation procedures to insure proper configuration of each NT Workstation.

Mar. 93 Elie Business Services – Westminster, California – Owner/Operator

Present Negotiating and consulting, customer service, buying and selling refurbished computers, monitors, printers, terminals, phone systems, Software troubleshooting, configured systems for customers usage.

EDUCATION:

• Software Education of America – Brea, California – Microsoft NT Network Training
• Cypress College – Cypress, California – General Studies, 1992 – 1993
• Golden West College – Huntington Beach, California – Computer Basics, Recording

Engineering

• Massanutten Military Academy – Woodstock, VA – High School Diploma –

General Education – Graduated 1990